Customer Self-Service Portal
A secure portal where customers can raise and track requests.
A Power Pages portal connected to your case management so customers can submit, track, and update requests themselves.
The problem
Customers email or call for simple updates, which overloads service teams and leaves customers waiting.
How this solution helps
A Power Pages portal connected to your case management so customers can submit, track, and update requests themselves.
Key features
What is included
The capabilities that make up the solution, adapted to your environment during delivery.
Secure sign-in
Customer accounts with appropriate authentication.
Request submission and tracking
Customers see status without calling.
Knowledge articles
Searchable answers that reduce repeat questions.
Case system integration
Requests flow straight into your service workflow.
Branding and accessibility
Designed to match your brand and accessibility expectations.
Supported platforms
Built on platforms you may already use
Tools & products
- Power Pages
- Dataverse
- Dynamics 365 Customer Service
Final tooling is confirmed after we review your environment.
Use cases
Where this solution fits
Service requests and complaints
Give customers one place to raise and follow issues.
Permit or application tracking
Show applicants where their submission stands.
Order and account queries
Reduce routine calls with self-service.
Implementation requirements
What it takes to get started
Scope, effort, and timeline are confirmed after a discovery conversation about your environment.
What you need in place
- A case or request process to connect to
- Decisions on customer identity and sign-in
- Content for knowledge articles and branding
Who we work with
- Service operations lead
- Content owner
- Identity and security contact
What we deliver
- Portal configured and branded for your organization
- Integration with your case process
- Testing with representative customers
- Admin and content training
See Customer Self-Service Portal in action
Request a demo and we will show how it works and how it could fit your environment.